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Terms & Conditions

1. All orders are to include item code, product description, quantity, price and freight and handling charges (see below).

2. Orders may be placed by phone, fax, mail or e-mail. Please quote your order number and payment details.

Terms and Methods of Payment

1. All website orders must be paid by VISA, MasterCard or Bankcard. Payments by AMEX and Diners Club are subject to an extra fee to be payable by the purchaser.

2. The cost of recovering any default of payments will be borne by the customer. Court in NSW has sole jurisdiction.

3. The goods remain property of First Aid & Safety NSW until full payment is received.

4. Insurance is always the responsibility of the overseas customers; we do not insure export consignments.


1. Prices are negotiable for bulk requirements. Please contact our sales department.

2. Prices are quoted in Australian dollars.

3. Prices quoted in this website include GST.

4. Prices are subject to change without prior notice.

5. We reserve the right to rectify prices quoted in the invoice, if found to be incorrect.

Availability and Brands and First Aid Kit contents

1. Common types and sizes are usually available in stock. Unpopular products types and sizes will require minimum 4-6 weeks delivery time.

2. We endeavour to stock all items displayed in this catalogue at all times. However due to unforeseen or unexpected circumstances there is always a possibility that we may temporarily run out of stock of a particular stock item. We will exercise our discretion and supply an alternative brand of comparable quality to save you the convenience of back ordering.

3. If back ordered item is no longer required, please advise our after sales service.

4. First Aid & Safety NSW reserves the right to make product substitutions of equal or greater value in all first aid kits without prior notification. Kits may vary from photos shown depending on model selected and component availability at time of manufacturing.

Delivery and Freight

1. In Australia, freight handling and insurance charges are calculated based on post code and order value.

Capital Cities Freight ranges from $5.50 - $27.50 depending on order size and weight

Other Cities Freight ranges from $8.80 - $44.00 depending on order size and weight

N.B For bulky or heavy consignments which exceed the above, extra freight will be invoiced at cost.(P.O.A.)

2. For overseas delivery, customers will be informed the freight cost by email, and the customer must approve the freight charge by email of fax before delivery.

Return of Goods Policy

1. Returning Goods

i. Prior approval must be obtained from our after sales staff on 9547 3389 or email our sales department before returning goods.

ii. A Return Authority Number (R.A.N.) form will be sent to you once the return is authorised. The form is to be attached with goods together with a copy of our delivery docket/invoice and any other relevant correspondence.

iii. Goods returned must be in their original packaging.

iv. Any claim for incorrect shipment, faulty or damaged goods on delivery, must be made within two (2) working days of receipt of goods.

v. Goods will be accepted for credit or replacement at the sole discretion of the management of First Aid & Safety NSW.

2. Collection of Goods

i. First Aid & Safety NSW will arrange for goods to be collected, unless otherwise agreed in writing.

ii. If the goods have been returned without any written authorisation by First Aid & Safety NSW, the company will not be responsible for any charges (for any reason) such as freight, insurance and custom duty etc.

3. Claims for Breakages (Export customers only)

i. Claims for breakages must be referred to your insurers. We do not insure export consignments.

4. 10% Re-stocking fee

i. Goods returned due to orders placed incorrectly will be subject to a 10% restocking fee with a minimum fee of $10.00.

5. Issue of Credit

i. First Aid & Safety NSW reserves the right to refuse or delay credit or replacement unless the procedures for the return of goods have been followed.


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